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Office of Distance Learning Services         

Blackboard and ITV Support


Unable to Log into Blackboard?


Office Phone: 573-840-9544 (voicemails are recorded and emailed to



Special 2018-2019 Winter Semester

Summer 2019 Session Blackboard Support Hours

The Distance Learning Services office will be available for technical Blackboard support during the dates and times listed below during the

Winter 2018-

Summer 2019 session

and beginning of the Spring 2019 semester


In the event of an emergency, all emails will be monitored outside the scheduled office hours listed:Wednesday Dec 19th – Friday Dec 21st 9:00 AM to 1:00 PMWednesday Dec 26th– Friday Dec 28th9

Monday May 20th – Friday May 31st8:00 AM to
5:00 PM
Dec 31st 9
June 3rd – Thursday July 25th7:00 AM to
1:00 PMMonday Jan 7th
00 AM to 5:00 PM (Offices will be closed from 11:30 AM to 1:30 PM for college wide staff meetings)Tuesday Jan 8th – Friday Jan 11th8
30 PM (Summer Session)
Monday July 29th – Friday August 16th 8:00 AM to 5:00 PM
Jan 14th to end of Spring 2019 semester
August 19th – (End of Fall Semester)8:00 AM to 9:30 PM

Unable to Login into Blackboard during the winter summer session?

  1.  First check to see if you can log into your student email, which uses the same password as your blackboard account.
  2. Email your instructor informing them you are unable to log into blackboard or student email account with the information below. If you cannot log into your student email, call the Distance Learning Office and they will assist you with emailing your instructor with this information. Our voicemails are forwarded to our email if you leave a message.
      • First Name
      • Last Name
      • Three Rivers Student ID Number

      •  Birthdate (Month / Date / Year)

      • Your phone number where you can be reached
  3. Once your instructor has received this information, they will be able to request a password reset from Three Rivers’ IT staff.






  1. To request a password reset, call the Welcome Center at 573-840-9605. Once they have verified your identity, an IT support ticket will be opened. Passwords are reset periodically throughout the work day.